1. Membership

The bonus programme is free and is open to you when you shop as a private individual at spagat.eu. You become a member when you make a purchase, and your membership is linked to your email address. You log in to My account with a code or link that we send to your email. Purchases made on behalf of a company or organisation do not earn points.

Membership is free and involves no commitment. You do not receive any mailings because you are a member – you only get our newsletter if you subscribe to it yourself. If you do not want to take part, you can delete your account in My account or ask customer service to do it.

2. How you earn points

You earn bonus points on what you pay for the goods, including VAT:

• If you pay in euros, you get 10 bonus points per euro.
• If you pay in Danish kroner, we convert the value of the purchase into Swedish kronor at the exchange rate at the time of purchase and give you 1 point per Swedish krona. That is about 1.5 points per Danish krone.
• If you pay in Swedish kronor, you get 1 bonus point per krona.

Shipping and fees do not earn points, and neither does the part of the purchase that you pay with a coupon or discount code. Points apply to all products.

3. When you can use your points

Points from a purchase can be used once the withdrawal period for the purchase has ended, normally 30 days after you received the goods. Until then, they are shown as pending in My account.

4. Coupons

You redeem points for a coupon in My account. The bigger the coupon you save up for, the more you get for your points:

• The coupon applies in the currency you shop in, at the amount shown in the table.
• A coupon is valid for 24 months from when you redeem it and can be used once.
• The coupon is personal and only works with the email address on your account.
• You can use one bonus coupon per purchase. The coupon may be at most 25% of the value of the goods, so a €5 coupon requires a purchase of at least €20.
• The coupon cannot be exchanged for cash, and no change is given.
• If the order is cancelled before it has been shipped, or if you withdraw from or return the whole purchase, you get the coupon back. If you return only part of the purchase, you do not get the coupon back.

5. Points are valid for two years

Points are valid for 24 months from the purchase they come from. The oldest points are used first. Points that have not been used within 24 months expire. In My account you can see when your next points expire. We do not send a reminder.

6. Withdrawals, returns and cancellations

If you withdraw from, return or cancel a purchase, in whole or in part, we remove the points for the amount refunded to you. If the points have already been redeemed, we may deduct them from your future points.

7. Reviews

If you write a review of a product you have bought, you get 100 bonus points once the review has been published, once per product. You get the points whatever rating you give, and we publish both positive and negative reviews.

8. Promotions

Sometimes we give extra points. The offer states who can get the points and how long they can be claimed. Extra points are valid for 24 months, just like other points.

9. Misuse

We may remove points and coupons that have been earned or used in breach of these terms, for example through multiple accounts to get the same benefit several times, fake reviews, purchases that are not completed or the sale of coupons. In the event of serious or repeated misuse, we may end your membership. If so, we will let you know.

10. Ending your membership

You can delete your account in My account at any time. Any points and coupons that have not been used will then be lost. Points and coupons cannot be transferred and have no cash value.

11. Changes

We may change these terms or end the bonus programme. We will give you at least 30 days’ notice of any change to your disadvantage, in My account and on this page. If the programme ends, you can redeem your points for at least 30 days after we have announced it. Points you have already earned keep their value until then.

12. Personal data

For the bonus programme, we store your email address, your orders, your points history and your coupons for as long as you are a member. When you log in, we store your IP address and browser for 90 days for security reasons. Read more in our privacy policy.