Shipping & Delivery
Delivery Countries
Spagat currently ships to the following European countries. A flat shipping rate applies to all destinations.
Shipping Costs
Free shipping on orders over *74,94 EUR
We offer a flat shipping rate to all European destinations. The exact shipping cost will be displayed at checkout before payment is completed.
All prices shown are in Swedish Kronor (SEK) but will be automatically converted to your local currency during checkout.
*EUR prices are updated daily and reflect the current SEK to EUR exchange rate. Free shipping applies to orders over 800 SEK, and the EUR equivalent is calculated based on today’s market rate.
Shipping Pricing
| Shipping | Price (EUR*) | SEK |
|---|---|---|
| ✓ Free shipping on orders over 74,94 EUR* (800 SEK) | 0 | 0 SEK |
| Standard | 6,56 EUR | 70 SEK |
| * Customs handling fee for Norway & Switzerland: 27,63 EUR* (295 SEK) | ||
*EUR prices: Our shipping rates are set in SEK, which means the EUR price may fluctuate with the exchange rate. EUR prices are updated daily to reflect the current rate.
Free shipping: Orders over 74,94 EUR* (800 SEK) qualify for free shipping to all destinations.
**Customs handling fee for Norway and Switzerland: An additional fee of 295 SEK (approximately 27,63 EUR*) will be automatically added at checkout. This covers our customs clearance costs. Additional VAT and customs duties may apply at delivery and are the recipient’s responsibility.
Shipping Companies
We primarily partner with Postnord as our carrier. In cases where items are shipped directly from central warehouse, supplier, or when other shipping methods are required, we may use other carriers such as UPS, FedEx, DHL and Schenker.
Available carriers may vary depending on destination country and product specifications.
Delivery Time & Packaging
Normal delivery time is 1-3 business days for domestic shipments. International deliveries typically take 2-10 business days depending on destination.
Environmentally Friendly Packaging
From an environmental perspective, we recycle as many boxes as possible. This is part of our active environmental work to reduce climate impact. Products that may be considered sensitive are always shipped discreetly in neutral boxes/packaging.
Transport Responsibility & Damage
We are responsible for the item during transport from us to you. For returns to us, you as a customer are responsible for the goods.
In Case of Transport Damage or Incorrect Shipping
- If the product is damaged upon delivery, this must be reported immediately to Spagat’s customer service
- For us to claim damages against our carrier, we need to report transport damage within 1-3 days
- If damage is visible, report this directly to the driver upon receipt
- Always keep the packaging for the claim to be handled correctly
This applies to both visible and hidden transport damage, and it is therefore important that you unpack and verify that the product is flawless as soon as possible after receipt.
An incorrectly shipped product should be reported as soon as possible to Spagat. If a product is incorrectly shipped, damaged, or defective, we undertake to remedy the error free of charge.
Returns
Before making any return, you must contact us. We will provide you with return instructions. The item must be returned in unused, new condition with all original packaging intact.
Return Process
After receiving approval, package your item securely. As soon as the item returns to our warehouse and its condition is verified, the order will be refunded. Please note that we only accept returns of items in unused, new condition.
Return Costs
The customer is responsible for all return shipping costs. You will need to arrange and pay for your own return shipping method.
Please contact us before making any returns.
Uncollected Packages
We reserve the right to charge for costs incurred for uncollected packages. The shipment remains at the postal agent for a period that may vary by country, but is typically around 7 days, before being returned to us.
Fees for Uncollected Packages
If your package is not collected, the following fees apply:
| Weight Category | EUR* | Price (SEK) |
|---|---|---|
| Standard (0-10 kg) | 6,84 EUR | 73 SEK |
| Heavy (11+ kg) | 92,74 EUR | 990 SEK |
Re-shipment: If you would like us to re-send your package, the same fees as above apply.
*EUR approximations: EUR amounts are approximate and may vary based on current exchange rates.